The Hotel comment Lens
The world is full of hotels, good, excellent, ok, and sometimes just awful. This Lens is my view of some hotels and how they react to customer problems. If you have a lens you would like to add, the place is below.
Need a hotel in Munich? Some Hotels are listed on my Munich website. Well worth a visit.
Contents of this Lens
- If you have a hotel lens, you can add it here.
- Hotel customer service. Case story 1
- Hotel customer service. Case story 2
- Hotel customer service. Case story 3
- Five reasons why I pick a hotel
- What the web says about Hotels
- Submitted Links
- Videos about Hotels
- Hotel Books
- Hotel Forum
- Everybody needs help sometimes, maybe this Blog can help you?
- The latest Squidoo update
- Did you know the description of a hotel?
If you have a hotel lens, you can add it here.
You can post your messages and comments in the Hotel Forum below. It is surprising that there are not so many Lens about hotels. You would have thought that as it is a great way to create extra links and increase Page Ranking this would be popular. Do you have such a Lens> then you would be welcome.
All links inspected first.
Hotel customer service. Case story 1
A Singapore Hotel
The hotel is part of a French group, so I completed an online form, no reply. Did a second form with some comments about customer service, finally did get a reply with the message, " Whats your problem"
I then received an email from Guest Relations,full of apologies, and could I send all the details of my emails. Did that, after a week with no reply, I sent another email to Guest Relations and received a reply the Hotel in Singapore was looking into the problem and they would contact me direct. I still wait for a reply.
I will go to the Hotel and see what sort of customer service is offered and the type of hotel rooms, etc, stay tuned for my update, no stars for this hotel.
Hotel customer service. Case story 2
Holiday Inn, Miami, Florida
After half an hour, I phoned again and was told the bus was on its way, half an hour later, nothing. Third and final time, I phoned again, told it is on it's way and please be patient. Finally about 20.40 the bus arrived. Thank goodness it was only about 2 miles to the hotel.
Naturally I complained to the hotel manageress, and my wife and I were give a glass of champagne and an appointment with the day manager the next morning.
The next day, again lots of apologies and if we would like to stay again, a suite would be made available free of charge for one night. We did take the offer up two weeks later. Not that we expected such a deal, but what great customer service, 5 stars to the Holiday Inn.
Hotel customer service. Case story 3
Marriott, NewYork
So I was ready to order a taxi, when I found some of the reception staff laughing at my efforts to get the courtesy bus. This upset me, so I requested to speak to the manager. He did come after about 10 minutes, I explained the problem with the bus, and then told him, I did no appreciate his staff laughing at my problem.
Being asked to wait five minutes, we found ourselves with a stretched limo, ready to take us to the airport, free of charge. Thank you Marriott for confirming your great customer service. Five stars.
Five reasons why I pick a hotel
- Clean and comfortable bed, shower, Tv and Internet connection.
- Staff are friendly.
- Good location.
- Pricing to suit my budget.
- Great customer service.
What the web says about Hotels
Fetching RSS feed... please stand bySubmitted Links
http://www.tripadvisor.com/
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http://www.hotelsmag.com/
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http://en.wikipedia.org/wiki/Hotel
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Videos about Hotels
Hotel Books
Hotel Forum
Like this lens? Want to share your feedback, or just give a thumbs up? Be the first to submit a blurb!
Everybody needs help sometimes, maybe this Blog can help you?
Fetching RSS feed... please stand byThe latest Squidoo update
Squidoo is a community website based in Hastings on Hudson, N.Y. that allows users to create pages (called lenses) for subjects of interest. Lenses are interactive, and can contain Flickr photos, Google maps, blogs, eBay auctions, YouTube videos, and other links. Squidoo is in the top 200 most visited sites in the world, and in the top 50 most viewed in the United States.Squidoo.com traffic details Alexa.com. It has donated hundreds of millions of dollars to charity.
Did you know the description of a hotel?
Category: Image - :The Pierre Facade.jpg|thumb|right|The Pierre Hotel, New York City, United States
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, and Internet connectivity; snack foods and drinks may be supplied in a mini-bar, and facilities for making hot drinks. Larger hotels may provide a number of additional guest facilities such as a restaurant, a swimming pool or childcare, and have conference and social function services.
Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours; to avoid this requirement it is not uncommon to come across private hotels which are not subject to this requirement. In Japan, capsule hotels provide a minimized amount of room space and shared facilities.
In Australia, Canada and Ireland, the word may also refer to a pub or bar and might not offer accommodation. In India, the word may also refer to a restaurant since the best restaurants were always situated next to a good hotel.
